14-day change of mind
Returns & exchanges
If it isn’t right, send it back unworn within 14 days for a full refund. If it’s faulty, that’s on us regardless of when you noticed.
Last reviewed September 2026
Change of mind
You have 14 days from delivery to return a piece for a full refund or an exchange. It needs to come back unworn, with its tags, pouch and box, in a condition we can resell.
Return postage for a change of mind is yours to cover, and we recommend a tracked service — until it reaches us it’s still your parcel. We refund the item price to the original payment method within three business days of it arriving. Original shipping isn’t refunded on a change of mind.
Faulty, damaged, or not as described
Different rules, and much simpler: we pay the postage both ways and you choose a replacement, a repair or a refund. Email [email protected] with your order number and a photo, and we’ll send a prepaid return label the same day.
A stone that falls out, a clasp that fails, or plating that flakes in patches within twelve months is a fault, not wear. Say so and we’ll fix it.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing on this page limits those rights. The 14-day change-of-mind window above is something we offer in addition to them.
What we can’t take back
- Earrings that have been worn — a hygiene rule, and the same one every jeweller applies. Faulty earrings are of course still covered.
- Pieces damaged by wear, chemical contact or an attempted repair.
- Sale items marked "final sale" on the product page. This is stated before you buy, never after.
How to start a return
Email [email protected] with your order number and what you’d like to happen. We’ll reply with the return address and, for a fault, a prepaid label. Please don’t post anything back before you hear from us — unannounced returns are hard to match to an order.